Professional Work

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Leading the Conversational Commerce & AI charter. Building a bold 0→1 bet at the intersection of shopping and AI, rethinking how users discover and shop.

• Spearheading the vision for agentic commerce and AI-first shopping experiences.
• Developing novel interaction paradigms for LLM-powered commerce.
• Orchestrating a massive cross-functional effort to redefine the future of Flipkart.

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Led the end-to-end development of Flippi, Flipkart's AI-powered conversational assistant, scaling it to millions of users.

• Drove 3M+ MAUs and 1% assisted conversions through intelligent discovery.
• Built an advanced RAG platform and in-house fine-tuned LLMs saving ₹100 Cr+ annually.
• Established the central LLM platform for all GenAI use-cases across the organization.

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Drove non-incentivized GMV and Monthly Active Customer growth through rapid, hypothesis-led experimentation across the shopping funnel.

• Led 70+ A/B experiments across the funnel, resulting in a 1.7% total GMV uplift.
• Awarded the "Business Excellence" award (top product team in org) for outsized impact.
• Optimized ad conversion rates and launched new formats contributing ₹100 Cr+ bottom-line.

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Launched the Paytm Health vertical as a one-stop-shop for healthcare, integrated with India's National Health Stack.

• Envisioned and launched the first PHR (Public Health Records) app on the national stack.
• Integrated e-Raktkosh for blood bank discovery and donated blood services.
• Built a dedicated Health storefront to enable discovery of all medical services for 300M+ users.

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Built a viral tool during the COVID crisis that scaled to become India's largest private vaccine booking platform.

• Enabled over 3 Million vaccine slot bookings during the peak of the pandemic.
• Featured globally as a high-impact solution solving critical distribution friction.
• Integrated seamlessly as an in-house tool within the Paytm ecosystem.

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Architected and launched the Mini App ecosystem to help achieve Paytm's Super-App ambition.

• Grew the platform from ideation to 10M+ MAUs with 600+ merchant partners.
• Built the developer SDK, documentation, and DIY onboarding flows from scratch.
• Launched strategic partnerships with major apps like Ola, Domino's, and Zomato.

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Built enterprise-grade data governance tools for the financial services industry, helping global banks maintain data integrity and stay ahead of evolving regulatory mandates.

• Engineered core modules of the Data Governance Studio (DGS), enabling banking clients to automate data quality checks across 50+ regulatory dimensions.
• Designed a custom data generation and validation utility that cut manual testing effort by 20%, accelerating release cycles for the entire team.
• Recognized as a Top 10% performer in FY 2016-17 for consistent contributions to product development and cross-team collaboration.