Work Summary

Flipkart (~2.5 years)

Jan 2024 - Now Senior Product Manager, Flippi - Gen AI

  • Driving the product discovery, adoption and engagement initiatives for the end-to-end shopping assistant powered via Large Large Models
  • Leading the pod for building 10X experiences for existing platform capabilities (Discovery, Product, Offer)
  • Building the central platform to enable other LLM-powered chatbots to be built on top of Gen AI stack; 3 use cases with K-BOT (RAG) for Seller, Post Order and Fintech already live in MVP.

March 2022 - Dec 2023 Product Manager 2, Growth Hack - User Acquisition & Retention.

  • Team runs rapid product-led experimentations across the shopping funnel to drive incremental platform GMV and Monthly Active Customers
  • Designed and ran 70+ A/B experiments focused on solving for trust, reducing friction, value communication & repeats
  • Led a team of 20 engineers & designers and collaborated with 15+ internal product-tech teams to drive impact cross-functionally across the shopping funnel
  • Contributed 1.5+ million incremental monthly transacting customers and 4000+ Cr Top line impact for Flipkart through product-led A/B experimentation to improve purchase journeys (pre and post order).
  • Optimized Flipkart Ads conversion rates by 20 bps through innovative UI/UX solutions & launched new ad formats, resulting in a bottom line impact of over 100 Cr+
  • The team won the coveted “Business Excellence” award (given to 1 Product team in the entire org) for 2023 for driving the highest GMV impact in the company via product-led initaitives.
  • Rated as “Exceeds expectations” consistently on all appraisals.

Paytm (~3 years)

Sept 2021 - March 2022 Senior Product Manager, Paytm Health and Mini Apps.

  • Took on additional responsibility to launch the Paytm Health vertical
  • Envisioned to be one stop shop for all their healthcare usecases: Medicine Ordering, Teleconsult, Digital Health Identity, Blood banks repository
  • Launched the first iteration of Paytm Health as a PHR(Public Health Records) app, integrated with National Health Stack. PR
  • Launched e-Raktkosh Mini App to help users to find and donate blood on nearby blood banks
  • Launched a dedicated Health storefront to enable users to discover all health related services on Paytm App
  • Worked closely with Government stakeholders to help in suggesting improvements to the UHI stack.
  • Laid down next 12 months roadmap for Paytm Health and Mini Apps.

May 2019 - Sept 2021 Product Manager, Paytm Mini Apps.

  • Product owner for the Mini Apps platform (Android & iOS app, merchant integrations and platform growth); managed a team of 20+ developers and 1 APM.
  • Led the development of the App SDK to enable “Mini Apps”; grew the platform to over 2000+ apps across 10+ categories
  • Planned and hosted a developer conference to formally launch the platform. PR
  • Established internal processes, SOPs for merchant apps. Wrote the first version of developer documentation
  • Launched DIY (Do-It-Yourself) flow to reduce onboarding timelines and integration friction
  • Launched Universal QR reader functionality to allow merchants to link any QR with their Mini Apps; driving O2O (Offline to Online) conversion.
  • Launched five in-house Mini-apps ( DigiLocker, Vaccine Finder, AQI, Speedtest, Astro) on the platform.
  • Launched OLA’s Mini App by integrating with their booking APIs, enabling 100k+ rides monthly.
  • Ideated and launched the Vaccine Finder tool, which become the second most used vaccine booking tool in the country enabling more than 3 Million vaccine slot bookings.
  • Rated as “Significantly exceeds expectations” (5/5 rating) consistently on all appraisals.

Oracle (~2 years)

Aug 2015 - May 2015 Associate Applications Developer

  • Worked in Oracle’s Financial Software Services(OFSS) entity which builds technology solutions for banking clients.
  • Joined the platform team of data governance studio as one of the first developers and contributed in the launch of first two iterations link
  • Ideated & built few core features of the platform including variance indicators & data quality controls
  • Worked on the reporting dashboard which helped banks in monitoring their reporting data quality.
  • Conceptualised and built Java utility to automate data ingestion which significantly sped up new report generation
  • Rated as “Best Performer” (Top 10%) in the organisation in the appraisal cycle.